As soon as an order is placed, an automatic email response is generated, letting you know that your order has reached us securely and confirming the order details. If you come across an error with your order, please contact us so that we can amend the order.
Processing an order can be delayed due to being out of stock of the products ordered, in this case we will contact you.
Divrei Kodesh ship anywhere in mainland UK, Ireland and Wales.
Delivery will be made as soon as possible after your order is accepted. You will become the owner of the goods you have ordered when the goods are dispatched to you from our distribution centre.
The cost of shipping is based on the weight of your order.
If for any reason you wish to cancel your order, please contact us as soon as possible.
Divrei Kodesh is committed to ensuring that our esteemed customers are one hundred percent satisfied with their purchases. In the rare occasion of a customer that receives a wrong or defective item please read the following instructions:
Before returning your item(s) be sure that you are eligible for a refund or exchange based on our conditions of return:
- The item must be returned in its original state in its original box and packaging, unused and unaltered.
- The item must be returned with our signature Divrei Kodesh sticker. (Found on packaging, box or inside the cover of the book)
- Merchandise that has been altered in any way may not be returned.
- Items must be returned with their original receipt or they will not be eligible for refund or exchange.
How to Return Your Purchase:
- Contact our Customer service by phone, or email us at firstname.lastname@example.org, before you ship back your purchase, in order to insure that you are in accordance with our return policy and are eligible for a refund or product exchange. Our customer service will provide you with a Return Authorisation Number (RAN) which you can insert on a memo and place inside the package. If you choose to email us, please specify the number of your order and the reasons you wish to return or exchange your purchase.
- You may return the items(s) within 7 days of delivery for a full refund. Divrei Kodesh will only pay the return shipping costs if the return is as a result of our error (you received an incorrect or defective item, etc.).
- You should expect to receive your refund within four weeks of giving your package to the return shipper.